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Why are uninstalled or "Excluded apps" still being counted under "Screen Time" and "Dopamine Hits"?

Here are a few things to try:

1) Refresh the app

Tap the reload icon at the top of the "Today" tab to update your "Screen Time" data.

2) Remove and re-add the apps

Go to "Roots > Today > Most used apps > Excluded apps" (at the bottom of the Most used apps list).
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Tap each excluded app, then tap “Include in all screen time reports.” This will remove the app from the "Excluded apps" list.
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Then go back to "Most used apps" list and exclude the app again by tapping on it.
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This issue can happen when Apple’s "Screen Time" data gets out of sync.

3) Restart your device

Restart your phone, then tap "Roots > Blocking (bottom tab) > Tap Help (top right) > Tap Reload blocking."
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4) Reconnect "Screen Time" access

  • Open "Settings > Screen Time".

  • Navigate to "Apps With Screen Time Access".

  • Toggle "Roots" off, then back on.

  • Tap "Continue" to grant Roots "Screen Time" access again.

  • Note: Reconnecting may result in the loss of historical screen time data within the app.

  • Seeing Roots twice in Screen Time settings?


5) Check linked devices and "Family Sharing"

Do you have a family plan or any other devices, such as a child’s device, connected to your Apple ID?

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