Here are a few things to try:
1) Refresh the app
Tap the reload icon at the top of the "Today" tab to update your "Balance Score".
2) Restart your device
Restart your phone, then reload the app again
3) Reconnect "Screen Time" access
Open "Settings > Screen Time"
Navigate to "Apps With Screen Time Access"
Toggle "Roots" OFF
If Roots is listed twice, remove access from both
Come back to Roots and tap "Continue" to grant Roots "Screen Time" access again
NOTE: Reconnecting may result in the loss of historical screen time data within the app
If the problem persists:
Please send a couple of screenshots of your "Balance Score" from the past few days?
One screenshot of the "Today" tab
Another screenshot of the sheet that appears when you tap "Balance Score" on the "Today" tab. It should show the breakdown of the score.
This will help us better understand the details. Please contact us by tapping the chat bubble below.