We're here to help.
First off, we know this can be frustrating. We sincerely apologize for the inconvenience.
Here are a few things you can try:
1) Restart your device
Restart your phone, then tap the "Refresh" icon on the homepage.
2) Reconnect "Screen Time" access
Open "Settings > Screen Time".
Navigate to "Apps With Screen Time Access".
Toggle "Roots" off, then back on.
Tap "Continue" to grant Roots "Screen Time" access again.
Note: Reconnecting may result in the loss of historical screen time data within the app.
Need more help?
Get personal help from one of our founders here. We know this can be frustrating, and we appreciate your patience. We're happy to assist—and we’ll even reward you for your valuable time!