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Why are my time limits kicking in too early?

Updated yesterday

We're here to help.

First off, we know this can be frustrating. We sincerely apologize for the inconvenience.
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If your apps are blocking before you've reached your time limit (for example, blocking after 10 minutes when you set a 1-hour limit), here's how to fix it:
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Steps to troubleshoot:

1) Reload blocking

Tap "Help" (top of any screen) > Reload Blocking


If you are having to reload constantly, please contact us!
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2) Turn off "Share Across Devices" on ALL iOS devices

This is the #1 reason time limits kick in too early:

  • Open "iOS Settings > Screen Time"

  • Make sure "Share Across Devices" is turned "OFF"

  • Important: Do this on ALL your Apple devices (iPhone, iPad, etc.)

Due to Apple limitations, having this on can cause usage from other devices to count toward your limits.
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3) Turn off "App and Website Activity" on other devices

Even if "Share Across Devices" is OFF, you may need to:

  • Go to "iOS Settings > Screen Time > Scroll Down > Turn Off App and Website Activity"

  • Do this on ALL other Apple devices except your phone

  • If you have a cellular Apple Watch, turn it off there too

  • This ensures only your phone is tracking app usage
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4) Double-check your block type

Make sure you're not using "All Day (Limited Unblocks)" by mistake:

  • Go to "Roots > Blocking"

  • Check if your block says "Time Limit" (not "All Day")

  • "All Day" blocks will block immediately with limited unblocks, rather than after a time limit
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If the problem persists:

Please send us:

  • A screenshot of your "Roots > Blocking" page

  • Which apps are blocking too early and after how many minutes

  • A note about which troubleshooting steps you've tried

  • Please contact us by tapping the chat bubble below

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