Some apps continue running in the background even when you're not actively using them. iOS sometimes counts this background activity as screentime which can make it seem like you've been using the app when you haven't. Music apps and navigation apps are particularly known for this.
How to fix excessive background time recording:
Quick fix to try first:
Tap the "Reload" button on your Roots "Today" tab to update your screen time data
Reset "Screen Time" permissions:
Go to Settings > Screen Time > Apps with Screen Time Access
Toggle "Roots" OFF
If Roots is listed twice, remove access from both.
Re-open the Roots app
Give access to screen time permissions when prompted
Note: Reconnecting may result in the loss of historical screen time data within the app
Consider excluding problematic apps:
If an app consistently shows incorrect background time and it's not one you want to limit, you can exclude it from your reports:
Go to "Roots > Today (bottom tab) > Tap on Most used apps > Tap the problematic app > Tap Exclude from all screen time reports."
Still seeing incorrect time?
If the issue persists, please send us a screen recording showing:
"iOS Settings > Screen Time" with the app usage for today
Then show the same day's usage on your Roots "Today" tab > Tap on Most used apps (scroll down the list)
This comparison helps us identify if it's an iOS reporting issue or something we can fix on our end.
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