First off, we know this can be incredibly frustrating, especially when you've worked hard to build up a long streak. We sincerely apologize for the inconvenience and will make sure you're well taken care of.
If your streak reset unexpectedly and you're not sure why, we can manually restore it for you while we investigate what happened.
Common causes of "Streak" resets
1) Using "Unblock" after reaching unblock limits
If you unblock apps after you've exceeded your set number of unblocks, you will lose your "Streak." Learn more here. This is the most common cause of streak resets. Think back to the past day or two: Did you use any "Unblock" buttons after reaching your unblock limits?
2) Accidentally created a new account
Sometimes users think their streak has reset when they've actually logged into a new account by mistake. This can happen if you:
Signed up with a different email address than you remember
Used one email originally (like a work or iCloud email) and later logged in with a different email
Created a fresh account after reinstalling the app
3) Technical glitches (rare)
In rare cases, streaks may reset due to technical issues with data syncing or app conflicts.
If your "Streak" reset without explanation
If you're certain you didn't use any unblocks and your streak reset unexpectedly:
Contact us for restoration
We can restore your streak - please contact us by tapping the chat bubble below and include:
Your Roots Account ID - "Roots > Today (bottom tab) > Account settings (top left) > Tap on your name > Account details > Email".
Your streak count before the reset
Brief description of what happened
Important: If your Roots email is a private relay email (ending in @privaterelay.appleid.com), please also include an alternate email address where we can reach you directly.
Need more help?
Get personal help from one of our founders here.