Guest FAQ's

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11 articles in this collection
Written by Tiffany and Kristin Rieve

Log in to your guest account

Access your guest profile, bookings, and contact organizers and restaurants
Tiffany avatar
Written by Tiffany
Updated over a week ago

Buying drinks or extras during the event

How to buy drinks or extras during the event
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Written by Kristin Rieve
Updated over a week ago

Accessing an event with a booked ticket

Clarification on what to bring to the event for access
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Written by Kristin Rieve
Updated over a week ago

Missing confirmation email

How to request a confirmation of an existing booking
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Written by Kristin Rieve
Updated over a week ago

Cancel bookings and refund policy

How to cancel your booking and refund policy
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Written by Kristin Rieve
Updated over a week ago

Payment error even though all requirements are met

Explanation on why some (first time) guests receive a payment error message despite fulfilling all requirements
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Written by Kristin Rieve
Updated over a week ago

Payment methods available

What type of payment methods are allowed
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Written by Kristin Rieve
Updated over a week ago

I want to add my dietary restrictions to my existing booking

How to add dietary requirements to an existing booking
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Written by Kristin Rieve
Updated over a week ago

Making sure the event organizer gets my dietary requirements

How to contact the organiser about dietary requirements
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Written by Kristin Rieve
Updated over a week ago

Add a ticket or extra to my existing booking

How to add additional tickets or extras to an existing booking
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Written by Kristin Rieve
Updated over a week ago

Unconfirmed booking that hasn't been charged yet

Ticket amount blocked on the guest account before charge is confirmed
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Written by Kristin Rieve
Updated over a week ago