Guest FAQ's

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11 articles in this collection
Written by Tiffany and Kristin Rieve

Log in to your guest account

Access your guest profile, bookings, and contact organizers and restaurants
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Written by Tiffany
Updated over a week ago

Buying drinks or extras during the event

How to buy drinks or extras during the event
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Written by Kristin Rieve
Updated over a week ago

Accessing an event with a booked ticket

Clarification on what to bring to the event for access
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Written by Kristin Rieve
Updated over a week ago

Missing confirmation email

How to request a confirmation of an existing booking
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Written by Kristin Rieve
Updated over a week ago

Cancel bookings and refund policy

How to cancel your booking and refund policy
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Written by Kristin Rieve
Updated over a week ago

Payment error even though all requirements are met

Explanation on why some (first time) guests receive a payment error message despite fulfilling all requirements
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Written by Kristin Rieve
Updated over a week ago

Payment methods available

What type of payment methods are allowed
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Written by Kristin Rieve
Updated over a week ago

I want to add my dietary restrictions to my existing booking

How to add dietary requirements to an existing booking
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Written by Kristin Rieve
Updated over a week ago

Making sure the event organizer gets my dietary requirements

How to contact the organiser about dietary requirements
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Written by Kristin Rieve
Updated over a week ago

Add a ticket or extra to my existing booking

How to add additional tickets or extras to an existing booking
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Written by Kristin Rieve
Updated over a week ago

Unconfirmed booking that hasn't been charged yet

Ticket amount blocked on the guest account before charge is confirmed
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Written by Kristin Rieve
Updated over a week ago