Guest FAQ's

Sienna avatar Lea avatar
12 articles in this collection
Written by Sienna and Lea

Log in to your guest account

Access your guest profile, bookings, and contact organizers and restaurants
Sienna avatar
Written by Sienna
Updated over a week ago

Buying drinks or extras during the event

How to buy drinks or extras during the event
Lea avatar
Written by Lea
Updated over a week ago

Accessing an event with a booked ticket

Clarification on what to bring to the event for access
Lea avatar
Written by Lea
Updated over a week ago

Missing confirmation email

How to request a confirmation of an existing booking
Lea avatar
Written by Lea
Updated over a week ago

Cancel bookings and refund policy

How to cancel your booking and refund policy
Lea avatar
Written by Lea
Updated over a week ago

Payment error even though all requirements are met

Explanation on why some (first time) guests receive a payment error message despite fulfilling all requirements
Lea avatar
Written by Lea
Updated over a week ago

Payment methods available

What type of payment methods are allowed
Lea avatar
Written by Lea
Updated over a week ago

I want to add my dietary restrictions to my existing booking

How to add dietary requirements to an existing booking
Lea avatar
Written by Lea
Updated over a week ago

Making sure the event organizer gets my dietary requirements

How to contact the organiser about dietary requirements
Lea avatar
Written by Lea
Updated over a week ago

Add a ticket or extra to my existing booking

How to add additional tickets or extras to an existing booking
Lea avatar
Written by Lea
Updated over a week ago

Unconfirmed booking that hasn't been charged yet

Ticket amount blocked on the guest account before charge is confirmed
Lea avatar
Written by Lea
Updated over a week ago

How long is my gift voucher valid?

You bought a gift voucher to a restaurant or bar but can't find the expiration date
Sienna avatar
Written by Sienna
Updated over a week ago