Guest FAQ's
12 articles
Written by Sienna and Lea
Log in to your guest account
Access your guest profile, bookings, and contact organizers and restaurantsWritten by Sienna. Updated over a week ago
Buying drinks or extras during the event
How to buy drinks or extras during the eventWritten by Lea. Updated over a week ago
Accessing an event with a booked ticket
Clarification on what to bring to the event for accessWritten by Lea. Updated over a week ago
Missing confirmation email
How to request a confirmation of an existing bookingWritten by Lea. Updated over a week ago
Cancel bookings and refund policy
How to cancel your booking and refund policyWritten by Lea. Updated over a week ago
Payment error even though all requirements are met
Explanation on why some (first time) guests receive a payment error message despite fulfilling all requirementsWritten by Lea. Updated over a week ago
Payment methods available
What type of payment methods are allowedWritten by Lea. Updated over a week ago
I want to add my dietary restrictions to my existing booking
How to add dietary requirements to an existing bookingWritten by Lea. Updated over a week ago
Making sure the event organizer gets my dietary requirements
How to contact the organiser about dietary requirementsWritten by Lea. Updated over a week ago
Add a ticket or extra to my existing booking
How to add additional tickets or extras to an existing bookingWritten by Lea. Updated over a week ago
Unconfirmed booking that hasn't been charged yet
Ticket amount blocked on the guest account before charge is confirmedWritten by Lea. Updated over a week ago
How long is my gift voucher valid?
You bought a gift voucher to a restaurant or bar but can't find the expiration dateWritten by Sienna. Updated over a week ago