Guest FAQ's

Log in to your guest account

Access your guest profile, bookings, and contact organizers and restaurants

Written by Sienna
Updated yesterday

Buying drinks or extras during the event

How to buy drinks or extras during the event

Written by Lea
Updated yesterday

Accessing an event with a booked ticket

Clarification on what to bring to the event for access

Written by Lea
Updated yesterday

Missing confirmation email

How to request a confirmation of an existing booking

Written by Lea
Updated yesterday

Cancel bookings and refund policy

How to cancel your booking and refund policy

Written by Lea
Updated yesterday

Payment error even though all requirements are met

Explanation on why some (first time) guests receive a payment error message despite fulfilling all requirements

Written by Lea
Updated yesterday

Payment methods available

What type of payment methods are allowed

Written by Lea
Updated yesterday

I want to add my dietary restrictions to my existing booking

How to add dietary requirements to an existing booking

Written by Lea
Updated yesterday

Making sure the event organizer gets my dietary requirements

How to contact the organiser about dietary requirements

Written by Lea
Updated yesterday

Add a ticket or extra to my existing booking

How to add additional tickets or extras to an existing booking

Written by Lea
Updated yesterday

Unconfirmed booking that hasn't been charged yet

Ticket amount blocked on the guest account before charge is confirmed

Written by Lea
Updated yesterday

How long is my gift voucher valid?

You bought a gift voucher to a restaurant or bar but can't find the expiration date

Written by Sienna
Updated yesterday