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Guest FAQ's
Guest FAQ's
12 articles in this collection
Written by
Sienna
and
Lea
Log in to your guest account
Access your guest profile, bookings, and contact organizers and restaurants
Written by
Sienna
Updated over a week ago
Buying drinks or extras during the event
How to buy drinks or extras during the event
Written by
Lea
Updated over a week ago
Accessing an event with a booked ticket
Clarification on what to bring to the event for access
Written by
Lea
Updated over a week ago
Missing confirmation email
How to request a confirmation of an existing booking
Written by
Lea
Updated over a week ago
Cancel bookings and refund policy
How to cancel your booking and refund policy
Written by
Lea
Updated over a week ago
Payment error even though all requirements are met
Explanation on why some (first time) guests receive a payment error message despite fulfilling all requirements
Written by
Lea
Updated over a week ago
Payment methods available
What type of payment methods are allowed
Written by
Lea
Updated over a week ago
I want to add my dietary restrictions to my existing booking
How to add dietary requirements to an existing booking
Written by
Lea
Updated over a week ago
Making sure the event organizer gets my dietary requirements
How to contact the organiser about dietary requirements
Written by
Lea
Updated over a week ago
Add a ticket or extra to my existing booking
How to add additional tickets or extras to an existing booking
Written by
Lea
Updated over a week ago
Unconfirmed booking that hasn't been charged yet
Ticket amount blocked on the guest account before charge is confirmed
Written by
Lea
Updated over a week ago
How long is my gift voucher valid?
You bought a gift voucher to a restaurant or bar but can't find the expiration date
Written by
Sienna
Updated over a week ago