Guest FAQ's

Log in to your guest account

Access your guest profile, bookings, and contact organizers and restaurants

Written by Sienna
Updated over a week ago

Buying drinks or extras during the event

How to buy drinks or extras during the event

Written by Lea
Updated over a week ago

Accessing an event with a booked ticket

Clarification on what to bring to the event for access

Written by Lea
Updated over a week ago

Missing confirmation email

How to request a confirmation of an existing booking

Written by Lea
Updated over a week ago

Cancel bookings and refund policy

How to cancel your booking and refund policy

Written by Lea
Updated over a week ago

Payment error even though all requirements are met

Explanation on why some (first time) guests receive a payment error message despite fulfilling all requirements

Written by Lea
Updated over a week ago

Payment methods available

What type of payment methods are allowed

Written by Lea
Updated over a week ago

I want to add my dietary restrictions to my existing booking

How to add dietary requirements to an existing booking

Written by Lea
Updated over a week ago

Making sure the event organizer gets my dietary requirements

How to contact the organiser about dietary requirements

Written by Lea
Updated over a week ago

Add a ticket or extra to my existing booking

How to add additional tickets or extras to an existing booking

Written by Lea
Updated over a week ago

Unconfirmed booking that hasn't been charged yet

Ticket amount blocked on the guest account before charge is confirmed

Written by Lea
Updated over a week ago

How long is my gift voucher valid?

You bought a gift voucher to a restaurant or bar but can't find the expiration date

Written by Sienna
Updated over a week ago