Overview
RueBaRue now offers Zones and Personal Inboxes to help your team stay organized, manage guest messages efficiently, and ensure nothing gets missed. Previously, everyone shared a single inbox, which could get noisy as teams grew. With this update, messages are routed to the right people, while admins retain a full “All Messages” view as a safety net.
Key Features
1. Personal Inbox
Each team member has their own inbox showing only relevant messages.
Read/unread status, priority, and archived messages are individual, allowing each user to manage their workflow.
Messages appear based on the Zones the user is assigned to.
2. Zones
Zones group properties and team members to route messages automatically.
Benefits:
Assign properties to a Zone (e.g., by location or department)
Assign users to a Zone
Messages from properties automatically go to the right team members
3. All Messages (Admin Safety Net)
Admins can see all messages in one place by clicking All Messages.
Built-in guardrails prevent missed messages:
Zones can’t be saved without assigned users
Zones with no users route messages to an Unassigned area
Admins can recover messages if team assignments change
How to Set Up
Step 1: Create Zones
Go to the Zones page
Click the +ITEM button and set it up for your team
Step 2: Assign Users to Zones
On the Zones page, click the purple icon under each Zone to assign users
Or assign users from the Users page
Step 3: Attach Home Guides to Zones
Go to the Home Guides page
Click the purple icon under Zones for each property to assign it to the correct Zone
Messages from properties in a Zone will only appear for users assigned to that Zone. Properties without a Zone will continue sending messages to all team members.
Default Zones
Unknown Numbers: Messages from phone numbers not recognized in your system
Webchat Messages: Messages from your embedded website chat
Important Notes
You can create as many Zones as needed based on location, department, or workflow.
Make sure your mobile app is updated for the best experience with Zones and Personal Inboxes.
FAQs
Q: Do I need to set up my Personal Inbox individually?
A: No. Once Zones are set up and you’re assigned to a Zone, messages will automatically appear in your inbox.
Q: Can admins see messages for all Zones?
A: Yes. Admins have access to All Messages for full visibility.
Q: What happens if a Zone has no users?
A: Messages will route to the Unassigned area, and admins can reassign as needed.