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How to resolve a "Home Guide Missing" error alert

Updated over a week ago

This issue occurs because the Property IDs in their bookings are missing or don’t match what's in RueBaRue.

This issue occurs when:

  • A guest booking is linked to a property without a Home Guide

  • The Property ID in the Home Guide doesn’t match your rental software

  • The Property ID is blank in RueBaRue

As a result, RueBaRue cannot send the guestbook or any automated messages to these bookings.

How to Fix

Step 1: Fix Property ID in Home Guide

  • Go to your Home Guide page

  • Click the ✏️ icon next to the Home Guide title

  • Update the Property ID to match your rental software exactly

Step 2: Update Guest Bookings (if Property ID changed)

  • Go to the Guests page

  • Set the departure date to 1 year in the future

  • Filter by Missing Home Guides

  • Click Edit next to each affected guest

  • Update the Property ID to the correct one from your PMS

Important: The Property ID must match exactly in both the Home Guide and your PMS.

Need help? Contact us at support@ruebarue.com. We're here for you!


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