Account Setup and Login
Q: How do I log in to my account for the consultation?
A: Your Doctors Consultation booking will be sent to you via SMS
Q: I don’t have an account. How do I create one?
A: Creating an account is easy! Go to our website or app, click on ‘Sign Up,’ and follow the prompts. Let us know if you’d like assistance with the process.
Q: Why am I unable to log in to my account?
A: Double-check your email and password. If you've forgotten your password, use the 'Forgot Password' option. Let us know if you still face issues, and we’ll help resolve them.
Accountability and Progress Tracking
Q: How will you keep me accountable?
A: We provide regular reminders, follow-ups, and progress tracking to help you stay on track. Let us know if you’d like additional accountability measures tailored to your needs.
Scripts and Client Portal
Q: How can I view my script in the client portal?
A: Log into the Patient portal, navigate to the 'Medication' section, and select the relevant prescription to view it.
Q: Can I download a copy of my script from the portal?
A: No, these scripts are for use through the Patient Portal
Q: Can I share my script with my pharmacy through the portal?
A: No, included in your Rumen package, we remove the hassle and stress required with going to your Pharmacy for fulfilment, leave this time consuming process to us and enjoy your package arriving to your door.
Q: What should I do if my script isn’t showing in the portal?
A: If your script is missing, contact our support team via the 'Live Chat' section in the portal for assistance.
Q: Can I view my past scripts in the portal?
A: Yes, your prescription history is available under the 'Medication' section, where you can review all past and current prescriptions.