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"Consultations, Records, Subscription, Language, Prescriptions"
"Consultations, Records, Subscription, Language, Prescriptions"

FAQ's

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Written by Mitchell Cross
Updated over 2 months ago

Consultation Availability and Booking

Q: What days are your specialists available for consultations?

A: Our specialists are available Monday through Friday, with flexible hours.

Q: Do I need to book a follow-up appointment after my initial consultation?

A: Yes, follow-ups are essential to track your progress. Speak with your Doctor during your Initial consultation for a Follow up appointment.

Q: How do I join my Telehealth consultation?

A: You can join by clicking the link provided in your appointment confirmation SMS Make sure your device has a stable internet connection.

Q: Can I use my phone or tablet for consultations?

A: Yes, our platform works on most devices, including smartphones, tablets, and computers. Please ensure your device is updated to the latest software version for the best experience.

Q: Are my consultations private?

A: Yes, all consultations are conducted in secure, private virtual rooms. Only you and your specialist have access to the session.


Accessing Records and Notes

Q: How can I access my medical records or consultation notes?

A: During your Doctors Consultation, inform your Doctor you'd like to access your records and notes.


Subscription Management

Q: How do I cancel my subscription service?

A: You can cancel your subscription through your "Patient Portal"

  1. Log in to your Patient Portal.

  2. Go to the ‘Live Chat’ section.

  3. Select ‘Messages’.

  4. Select "Start a conversation"

  5. Request a Subscription Cancellation

  6. Our Support Team will be in contact to arrange the next available appointment


Cultural and Language Sensitivity

Q: How do you ensure cultural sensitivity during consultations?

A: Our team is trained to respect diverse cultural practices and values. Please share any specific needs with us during your consultation.

Q: What if I have difficulty understanding English during consultations?

A: We can arrange a translator or connect you with a specialist fluent in your preferred language. Let us know your needs beforehand.


Managing Scripts

Q: How can I check if my script is still valid?

A: The portal displays the expiry date of each script in the 'My Scripts' section. Expired scripts will be clearly marked.

Q: How do I request a refill for my prescription?

A: To request a refill, This can be achieve through the "Patient Portal"

  1. Log in to your Patient Portal.

  2. Go to the ‘Live Chat’ section.

  3. Select ‘Messages’.

  4. Select "Start a conversation"

  5. Request a Follow up Consultation with a doctor for Script Refill

  6. Our Support Team will be in contact to arrange the next available appointment

Q: Will I get a notification when my script is about to expire?

A: Yes, the portal will send you a reminder notification 7 days before your script expires to ensure you have time to request a new one if needed.

Q: What should I do if I can’t access my script due to a technical issue?

A: If you experience technical difficulties, please contact our support team immediately through the portal’s 'Live Chat' section for assistance.


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