Consultation Availability and Booking
Q: What days are your specialists available for consultations?
A: Our specialists are available Monday through Friday, with flexible hours.
Q: Do I need to book a follow-up appointment after my initial consultation?
A: Yes, follow-ups are essential to track your progress. Speak with your Doctor during your Initial consultation for a Follow up appointment.
Q: How do I join my Telehealth consultation?
A: You can join by clicking the link provided in your appointment confirmation SMS Make sure your device has a stable internet connection.
Q: Can I use my phone or tablet for consultations?
A: Yes, our platform works on most devices, including smartphones, tablets, and computers. Please ensure your device is updated to the latest software version for the best experience.
Q: Are my consultations private?
A: Yes, all consultations are conducted in secure, private virtual rooms. Only you and your specialist have access to the session.
Accessing Records and Notes
Q: How can I access my medical records or consultation notes?
A: During your Doctors Consultation, inform your Doctor you'd like to access your records and notes.
Subscription Management
Q: How do I cancel my subscription service?
A: You can cancel your subscription through your "Patient Portal"
Log in to your Patient Portal.
Go to the ‘Live Chat’ section.
Select ‘Messages’.
Select "Start a conversation"
Request a Subscription Cancellation
Our Support Team will be in contact to arrange the next available appointment
Cultural and Language Sensitivity
Q: How do you ensure cultural sensitivity during consultations?
A: Our team is trained to respect diverse cultural practices and values. Please share any specific needs with us during your consultation.
Q: What if I have difficulty understanding English during consultations?
A: We can arrange a translator or connect you with a specialist fluent in your preferred language. Let us know your needs beforehand.
Managing Scripts
Q: How can I check if my script is still valid?
A: The portal displays the expiry date of each script in the 'My Scripts' section. Expired scripts will be clearly marked.
Q: How do I request a refill for my prescription?
A: To request a refill, This can be achieve through the "Patient Portal"
Log in to your Patient Portal.
Go to the ‘Live Chat’ section.
Select ‘Messages’.
Select "Start a conversation"
Request a Follow up Consultation with a doctor for Script Refill
Our Support Team will be in contact to arrange the next available appointment
Q: Will I get a notification when my script is about to expire?
A: Yes, the portal will send you a reminder notification 7 days before your script expires to ensure you have time to request a new one if needed.
Q: What should I do if I can’t access my script due to a technical issue?
A: If you experience technical difficulties, please contact our support team immediately through the portal’s 'Live Chat' section for assistance.