"Appointments, Scheduling, Reminders, Waitlists, Cancellations"

A: You can book an appointment through our website or "Patient Portal" by following these steps:

​If you are not yet a patient, click the link below and you will be prompted to complete a short eligibility quiz. This helps us determine whether our treatments are right for you.

​Website: Get Started with Rumen
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​The quiz will ask about:

Q. Can I book a same-day appointment?

A: Same-day appointments may be available based on doctor availability. Check the ‘Live Chat’ section in your portal and speak with one of our customer support representatives to find current availability.
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​Q: How often should I see a doctor while using Wegovy or Mounjaro?

A: It’s recommended to have regular check-ups every 3-6 weeks during the first few months to monitor progress, adjust dosages, and manage any side effects. Your doctor may adjust the frequency based on your individual needs.

A: Yes, follow-up appointments are essential to track your progress, discuss any side effects, and ensure the medication is working effectively. Your doctor will let you know when your next appointment should be scheduled.

Q: Will I need ongoing check-ups once I reach my weight loss goal?

A: Yes! Even after reaching your goal, ongoing check-ups every 3-6 months are recommended to maintain results, monitor overall health, and make any necessary adjustments to your treatment plan.

Q: Can I reschedule my appointment? I can’t make it tomorrow.

A: Yes, you can reschedule your appointment if needed. Please log in to your "Patient Portal" and use the "Live Chat" feature to request a new appointment time. Our team will assist you in booking the next available slot.

Q: What’s your cancellation policy? Will I be charged for canceling my appointment?

A: If you need to cancel your appointment, please notify us as soon as possible. Cancellation fees may apply if cancellations occur within less than 24 hours' notice. For full details on our cancellation policy, please refer to your "Patient Portal" or contact our Support Team via "Live Chat."

Q: I missed my appointment. What do I do now?

A: Login to your "Patient Portal (By clicking the button below)

Go to the ‘Live Chat’ section.

Q: I’m in a different state. Will my appointment be in my time zone?

A: Yes, our system provides your local time zone for your appointment.

Q: Will I get a reminder for my upcoming appointment?

A: Yes, we’ll send you a reminder via SMS and email 24 hours before your appointment. Would you like to update your contact preferences?

Q: I’m not receiving appointment reminders. What should I do?

A: Check your notification settings to ensure reminders are enabled. If you're still not receiving them, verify that your email and phone number are up to date in your account.

Q: Why am I not getting notifications for appointments?

A: Ensure notifications are enabled for our app in your device settings. If the issue persists, verify your contact details in your account.

Q: Can I set up recurring appointments with my specialist?

A:

Q: Is there a waitlist if I need an earlier appointment?

A: Yes, we have a waitlist for earlier slots. Would you like me to add you to it and notify you if a time becomes available?

Q: What is your refund policy if I decide to cancel my program?

A: Refunds are available based on the terms outlined in your agreement. Please contact us with your cancellation request for further assistance.

Q: I have a busy schedule. Can you create a plan that fits my time constraints?

A: Of course! Our health coaches can create quick and efficient workouts to fit into even the busiest schedules.