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"Security, Encryption, Consent, Breaches, Confidentiality"
"Security, Encryption, Consent, Breaches, Confidentiality"

FAQs

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Written by Mitchell Cross
Updated over a month ago

Data Security and Protection

Q: How do you ensure my personal and health data is secure?

A: We use advanced encryption and secure servers to protect your data. All systems comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

Q: What measures do you take to encrypt patient data?

A: We use advanced encryption protocols, including SSL and AES-256, to secure all patient data during transmission and storage.

Q: How do you ensure my data from these tools is kept private?

A: All data collected through monitoring tools is encrypted and stored securely, compliant with Australian privacy laws and GDPR standards.


Data Sharing and Consent

Q: Do you share my data with anyone else?

A: We do not share your data with third parties without your explicit consent, except when required by law or in emergencies.

Q: Do I need to provide consent for my data to be collected?

A: Yes, we require your explicit consent before collecting or using your data. This is part of our commitment to transparency and compliance with privacy regulations.


Handling Data Breaches

Q: What happens if there’s a data breach?

A: In the unlikely event of a breach, we will notify affected users immediately and take steps to mitigate the impact while ensuring compliance with the Notifiable Data Breaches scheme.

Q: What steps do you take in the event of a data breach?

A: We follow the Notifiable Data Breaches scheme, informing affected patients and taking immediate steps to contain and rectify the issue.


Confidentiality of Records

Q: Will my feedback or complaint remain confidential?

A: Yes, all feedback and complaints are handled confidentially and used only to improve our services.

Q: How is my mental health information kept confidential?

A: All mental health records are handled with the utmost confidentiality and stored securely, compliant with Australian privacy laws.


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