Data Security and Protection
Q: How do you ensure my personal and health data is secure?
A: We use advanced encryption and secure servers to protect your data. All systems comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988.
Q: What measures do you take to encrypt patient data?
A: We use advanced encryption protocols, including SSL and AES-256, to secure all patient data during transmission and storage.
Q: How do you ensure my data from these tools is kept private?
A: All data collected through monitoring tools is encrypted and stored securely, compliant with Australian privacy laws and GDPR standards.
Data Sharing and Consent
Q: Do you share my data with anyone else?
A: We do not share your data with third parties without your explicit consent, except when required by law or in emergencies.
Q: Do I need to provide consent for my data to be collected?
A: Yes, we require your explicit consent before collecting or using your data. This is part of our commitment to transparency and compliance with privacy regulations.
Handling Data Breaches
Q: What happens if there’s a data breach?
A: In the unlikely event of a breach, we will notify affected users immediately and take steps to mitigate the impact while ensuring compliance with the Notifiable Data Breaches scheme.
Q: What steps do you take in the event of a data breach?
A: We follow the Notifiable Data Breaches scheme, informing affected patients and taking immediate steps to contain and rectify the issue.
Confidentiality of Records
Q: Will my feedback or complaint remain confidential?
A: Yes, all feedback and complaints are handled confidentially and used only to improve our services.
Q: How is my mental health information kept confidential?
A: All mental health records are handled with the utmost confidentiality and stored securely, compliant with Australian privacy laws.