Updating Information and Accessing Records
Q: How can I update my personal or health information?
A: You can update your information through your "Patient Portal" via the "Live Chat" section, where you can ask our customer support team to assist you with your update.
Health Monitoring and Insurance Coverage
Q: Will my health be monitored throughout the program?
A: Yes, regular health assessments are a part of our program. Your specialist will monitor your progress and make adjustments as needed.
Q: Is your program covered by health insurance?
A: Some health insurance plans may cover parts of our program. Please check with your provider or contact us for guidance.
Q: Does Medicare cover any part of your Telehealth services?
A: Certain consultations may be eligible for Medicare rebates. Contact us to find out if your session qualifies.
Specialist Qualifications and Licensing
Q: Are your specialists licensed to provide Telehealth services in Australia?
A: Yes, all our specialists are licensed by AHPRA and have the necessary qualifications to practice in their respective fields.
Mental Health Support
Q: What happens if a patient experiences a mental health crisis during a session?
A: Our specialists are trained to handle crises. If necessary, we will contact emergency services or refer you to urgent mental health support.
Communication and Security
Q: How do you ensure effective communication between my healthcare providers?
A: We use secure communication channels to share necessary information and updates with your healthcare team, ensuring everyone is aligned on your care plan.
Q: How do you ensure Telehealth sessions are secure?
A: We use end-to-end encryption for all Telehealth sessions, ensuring they are private and inaccessible to unauthorized parties.