Follow this guide on how to enable the Waitlist function for a lesson, class, or camp: https://help.runswiftapp.com/article/582-waitlists-for-lessons-camps-and-classes
Only after you've enabled the Waitlist function for a service, can you complete one of the following actions below.
How to add a participant to the Waitlist
A participant can be added to the Waitlist in the following ways:
The customer can add themselves to the Waitlist via the facility's booking page
Facility staff can also add participants to the Waitlist within the Admin dashboard via the Calendar page
To add a participant from Admin:
In Admin, go to the Calendar page
Click on the booking tile for the session
Select Manage Participants and Payments (second) icon
Click the View Waitlist button
Type in the name of the participant and select their profile once it appears
How to Add a Waitlisted Participant to a Session
When a spot becomes available in a session:
Facility Admins and Owner will receive a notification that a spot has opened up
If the facility has enabled automated notifications for the Waitlist, then the participant will also receive a text and email notification
At that point, either:
The participant can register for the available session themselves, or
The facility can manually add the participant to the session and complete the checkout process on their behalf
To add a participant to the session from the Waitlist,
In Admin, go to the Calendar page
Find the session on the Calendar and click the booking tile
Select the Manage Participants and Payments icon (second icon)
Click View Waitlist
Next to the participant’s name, click the More icon (three vertical dots)
Select Add to Session
The session will automatically populate in the Receipt section
Adjust the amount manually if needed
Click Checkout
Select the appropriate payment method
Click Pay & Apply Changes