Here you will learn:

You can find Royal Mail shifts in the Ryde app by opening the Find Jobs tab at the bottom of the navigation bar.

This will show you all the available shifts in your area.

Once you have found a job on the app, simply click book shift and it will be stored in the My Booked Jobs tab.

You will be asked to confirm an upcoming Royal Mail shift, 2 days before it starts. This lets us know you are still planning on working the shift and we don't need to offer it to anyone else. If you don't click the button at this time, the shift may be cancelled.

You will receive plenty of notifications to remind you to confirm your shift, so you can sit back and wait for us to let you know when it's time.

If you would like to cancel a shift, you can use the in-app button under your booking. Or if that isn't available, please reach out to our live support team through the app.

You can cancel a job yourself at any time, however, cancelling after you have confirmed and less than two days before the job will result in -1 performance point on your profile.

Learn more about performance points here.

Additionally, if you book a shift that takes place less than two days later and then cancel it, you will receive -1 performance point. However, you will also receive a warning before you book a shift like this.

Should your shift be cancelled by Ryde or Royal Mail through no fault of your own up to 24 hours before it starts, you will be reimbursed for 4 hours of equivalent pay.

If a shift is cancelled, you will be notified within the Ryde app and receive details on your pay and the shift itself will be easily visible.

If you have already arrived at the shift and you are sent home through no fault of your own, you will be paid a minimum of 4 hours' wages. If you work more than 4 hours you will be paid for the time you have worked.

If you are sent home for the wrong equipment excessive lateness, or due to your own actions, you will not be entitled to additional pay.