At SafetyWing, we value your feedback and take concerns seriously. If you’re dissatisfied with any aspect of your plan or claims experience, you can escalate your concerns to our management team by emailing feedback@safetywing.com.
What to Include in Your Complaint
To help us resolve your issue as quickly as possible, please provide:
Your claim or policy number (if applicable)
A detailed explanation of your dispute or complaint
Any previous responses you’ve received from us
Review Timeline
You will hear back from us within 5 business days with a proposed solution.
If more time is needed, we will keep you updated at every stage, including:
Any additional information we may need
An updated resolution timeline
Important Information
Filing a complaint with us does not affect your legal rights.
For more details, please review the “Arbitration” section under Disclaimers and Legal Notices in your policy documentation.
We will always acknowledge receipt of your complaint promptly.
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Need Help?
Just reach out to our Customer Care Team if you have any further questions. We’d be happy to help!