Submitting a claim is straightforward, but processing times may vary depending on the documents provided.
How Long Does It Take?
If all required documents are included, claims are processed within 5 business days.
Once approved, reimbursements may take up to 10 business days to appear in your bank account. This timing is counted from the day you receive an email confirming that your claim reimbursement has been paid out.
If additional documents are requested, allow 5 extra business days for reprocessing after those documents are received.
Will I Receive Updates?
Yes, you will receive email notifications at the following stages:
When your claim is submitted
When a decision has been made
When your claim has been reimbursed
When more information is required
For any direct questions, you can also contact the claims team by replying to the email notifications directly.
How to Check Your Claim Status
You can view the status of your claims anytime in your SafetyWing dashboard:
Log in to your account.
Select the Claims tab.
Review the progress bar to see whether your claim is Submitted, Accepted, or Reimbursed.
How can I follow up on my claim?
The best way to follow up on your claim is by contacting our claims team. Simply reply to the emails you received regarding the claim in question. That will put you in direct contact with the right team that processes your claims and they have the most up-to-date information.
Need Help?
Just reach out to our Customer Care Team if you have any further questions. We’d be happy to help!