Commonly Required Supporting Documents:
Always include:
Medical report – Information explaining the care received
Itemized receipt(s) – Proof of payment.
Itemized invoice(s) – A breakdown of treatments/services received and their costs.
If applicable:
Police report – If the claim is related to an accident.
Prescription – Medication orders and prescriptions.
Test results – Results and interpretation of medical tests.
Stay Updated: Check Your Inbox and Dashboard
After submitting your claim, you’ll receive a confirmation email. Claims are usually resolved within 10-15 days. If we need more information, we’ll reach out. To upload additional documents, log into your Dashboard and look for "Action Required."
Pay and Claim
You can either pay for the procedure yourself and submit a claim for reimbursement, or if the cost is under $150, you can use your Remote Health payment card (only for members on RH 4.0 plans — those who renewed on or after April 15th, 2025).
The card can be used up to three times, with each transaction counting as a “strike” until you submit a claim and it’s approved. Once approved, that strike is cleared.
You can only have three unapproved transactions at a time. To continue using your card, make sure to submit your claims promptly after each use.
Important: When you make an appointment with your doctor, hospital, or clinic, let them know you have international health insurance and that you'll be paying directly. Be sure to ask for medical notes that include the date and details of your treatment. You’ll need these notes to file a claim and get reimbursed for the cost.
For example, if you're experiencing symptoms and visit your doctor, you’d ask for a medical note that explains you had an office visit for those symptoms, includes how much you paid, and the date of your appointment.
Just remember to ask for a receipt, medical notes, and any other relevant documents when you pay directly.
These notes and receipts can be in any language and currency. We will handle the translations and currency conversion for you.
How do I submit the claim?
TL;DR:
Log in to your SafetyWing Member Dashboard, upload your documents, fill in your claim details, and provide a description of the care received. Add your bank details, review, and click "Submit." Missing documents? No worries—you can upload them later.
Step-by-Step Guide
Step 1:
Log in to your SafetyWing Member Dashboard, select Remote Health from the left-side menu, and click "Claims", then click on "Submit a claim" under Quick Actions.
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Step 2:
Upload the relevant documents using the drag-and-drop feature or by clicking "Browse files," then click "Next."
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Missing Documents?
You can still submit your claim with at least one relevant file and upload any additional documents later via your Claims Dashboard or by emailing our Claims team.
Please note: If any required documents are missing, there will be a delay in processing your claim.
Step 3:
Provide the following claim information, then click "Next":
Date of treatment
Who the claim is for (yourself or a dependent)
Country and city of treatment
Total claim amount
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Step 4:
Write a detailed description of the care received, including the reason for the visit, date of symptom onset (if applicable), and type of service.
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Step 5:
Enter your bank details for reimbursement, or confirm your saved details, and click "Next."
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Step 6:
Review your information, check the three boxes, and click "Submit." You're all set!
Tips for a Smooth Claims Experience
Complete every section of the form.
Verify that the claim amount and currency match your documents.
Make sure the correct member is selected if it's not the main policyholder's claim.
Double-check that your bank details are correct.
Make sure you have all the supporting documentation on hand.
We use supporting documents to verify the information you enter in the form. Specific claims will require different documents to support them.
If you're unsure about what documents to include, just ask us via live chat!
Have concerns about your claim?
Before escalating your claim issues, please check the following points:
If your claim has been submitted for more than 15 days:
Please allow us a bit more time to complete our review.Claim is showing "Action Required" on my dashboard, and I received an email requesting additional documentation:
Please submit the requested documents as soon as possible so we can process your claim. We'll need a few more days after receiving them to finalize the process.It has been more than 7 business days since my claim was approved, and I'm still waiting for my refund:
Once a claim is approved, it typically takes up to 7 business days for the funds to appear in your bank account. This is a standard processing time that we cannot expedite on our end.
Next Steps:
If the above timeframes have passed and your claim is still pending, please email the claims experience team directly at claimsupport@safetywing.com.
If you're having technical issues, reach out to our customer care team via the 24/7 live chat or via email at support@safetywing.com.
FAQs:
What if I can’t finish my claim?
No problem! Your progress will be saved as a "Draft" in your Claims Dashboard. You can finish it anytime
How long will it take for my claim to be processed?
Claims are usually processed within 10-15 business days. If we need additional documents, you’ll be notified by email. You can check your claim status anytime in your Claims Dashboard. Claims marked with "Action required" and an exclamation mark (!) need more information—just open the claim and upload the necessary documents.
How will I know my claim is processed?
You’ll get an email with the outcome and an Explanation of Benefits (EOB), detailing what’s reimbursed.
When will I receive the reimbursement?
After approval, you’ll see the money in your bank account within 7-10 business days.
How long do I have to submit my claim?
You have up to 180 days to file a claim from the date of your service! So, if you visit your doctor on January 1st, 2024, you’ll have until June 30th to submit your claim. We want to make sure you get reimbursed for your expenses, so don’t miss out on this opportunity!
If you have any more questions, feel free to reach out to our Customer Care team or email our claims team—they’ll be happy to help you!