Sometimes things in Showit don't work quite the way you expected...and that's okay! Most issues are usually caused by a simple setting or an unpublished change.

Before reaching out for help, here are a few things to check.

Showit has separate layouts for Desktop and Mobile. If something looks correct on one version but not the other, you'll likely need to make the adjustment in that specific view.

Changes made in Showit won't appear on your live website until you click Publish. If you don't see your updates on your live site, double-check that you've published your changes.

Sometimes your browser may be showing a cached version of your website. Try refreshing the page or opening your website in a private/incognito window to see the latest version.

If an image, button, or text box seems to have disappeared, it may be hidden in either the Desktop or Mobile layout. Check the visibility settings to make sure it's enabled in the view you're editing.

If a button or link isn't working, verify that the Click Action is pointing to the correct page, section, email address, or URL.

If an embedded form, calendar, or other third-party tool isn't displaying correctly, double-check that the embed code was copied correctly and added to an Embed Code box in Showit.

Many common Showit questions can be answered directly by the Showit Support team. They offer live chat support right inside the Showit editor!
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Simply click the chat bubble in the bottom right corner of your Showit screen to connect with their team. They're incredibly knowledgeable and can often help you resolve issues in just a few minutes!
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If you've worked through the steps above and you're still experiencing an issue, reach out to us and we'll get you taken care of!