📌 Merchant Partner Guidelines for Delivery Success

Accept orders immediately — delays lead to cancellations and bad reviews.

Stay online as much as possible and keep your store open during peak hours (evenings/weekends).

Confirm delivery issues promptly with the driver network or your SauceyDirect account manager.

Tell regulars and walk-in customers: “You can order delivery from us directly.”

Use an email list — don't just rely on walk-ins.

Add your delivery link to:

Wider selections generally perform better, make sure your inventory spans across different brands and categories.

Make sure pricing, inventory, and photos are current.

Highlight best-sellers or bundles (e.g., "Deals & DIscounts" or "Staff Picks").

Remove out-of-stock items promptly to avoid bad customer experiences and keep reliability high.

Pack orders neatly and correctly.

Resolve issues quickly if a customer contacts you.

Don't overpromise. If prep takes 15 minutes, build that into the order flow.

Be clear about business hours and blackout days or times.

Review which products are selling best.

See how you're trending with new and returning customers.

Monitor overall delivery performance.

Encourage happy customers to leave reviews.

Follow up on bad reviews or complaints (you might win them back).

Use feedback to improve packaging, timing, or product offerings.

Staff should know how to accept and prep orders from your delivery platform.

Have a system in place to check item accuracy and pack for delivery.

Ensure team members know how to flag issues (missing driver, late pickup, etc.).

The best-performing merchants treat delivery like a core part of their business — not an add-on.

Show up, be active, and make it easy for customers to keep coming back.