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I can't get my ID to scan.

Here are some helpful tips a user can take to scan their ID when signing up for Envie.

Updated over 12 months ago

If you're having trouble adding your ID, here are some things to look out for as well as some tips & tricks to help Envie's camera scan your ID:

Make sure the area is well-lit

  • Make sure you're scanning your ID in a well-lit area against a contrasting background.

  • Dim rooms, flash glares, and similar-color backdrops can make it difficult for Envie to scan your ID.

Rotate your ID and/or camera

  • Rotating your phone and/or your ID to its side 90º can sometimes make it easier for Envie to read your ID's barcode.

Give Envie camera access

  • It's possible Envie hasn't been granted access to your phone's camera yet.

  • Check your phone's settings to make sure camera access for Envie is turned on.

Check for barcode damage

  • If the barcode on your ID is damaged, smeared, or worn, that could be why you're having trouble.

  • As we work on an update to enter your ID details manually, it could be time to get a replacement ID!

Make sure everything is updated

  • Sometimes things can get wonky if your app and/or phone aren't up-to-date!

  • Check for any updates, restart your phone, & try again.


Still having trouble?

If you're still unable to get your ID to scan, please contact support for assistance. We're happy to help!

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