A contact's email is automatically marked as Suppressed when an attempted email to that address hard-bounces. While suppressed, Scale Headshots won't send any further emails to that contact -- including invitations, reminders, and approval notifications -- until the suppression is cleared.
Suppressing bounced addresses protects your sender reputation. Repeatedly emailing addresses that fail can hurt deliverability for all of your contacts.
What causes a suppression?
Hard bounces happen when an email is permanently rejected, usually for reasons like:
A typo in the address (e.g. a misspelled domain)
The mailbox no longer exists
The receiving server permanently rejected the message
We also validate the email domain before sending, so most invalid-domain typos are caught before they ever bounce. If a typo slips past validation and bounces, the address will be suppressed automatically.
Identifying suppressed contacts
Suppressed contacts show a "Suppressed" status badge on the Contacts page and on their detail page. While in this status, no emails will be sent to the contact.
Clearing a suppression
You can clear a suppression yourself after a 24-hour waiting period following the first bounce. Once cleared, the contact's email address can be used for transactional emails again, you can resend an invitation, send reminders, and so on.
To clear a suppression:
Open the contact's detail page from the Contacts list
Find the status banner showing the email is suppressed
Click the Clear suppression action
Tip: Before clearing, double-check that the contact's email address is correct. If the original bounce was caused by a typo, edit the email first, then clear the suppression.
What your contacts see
If a contact tries to enter a suppressed email address on your Studio's submission page, they'll see an error message asking them to reach out to their administrator. They won't be able to proceed until you either clear the suppression or update their contact record with a valid address.