When a payment doesn't go through, the decline comes from your bank or card provider. For more detail on a failed payment, go to your Billing page and click Manage Subscription to open your Stripe billing page.
What happens next
We retry the charge automatically. If the retries also fail, your subscription is cancelled.
How to update your payment method
Go to your Billing page.
Click Manage Subscription.
Add a new payment method or update your current one.
If the same card keeps getting declined, your bank can tell you why.
If your subscription was cancelled
You can resubscribe anytime from your Billing page by clicking Upgrade to Pro. If any of your social accounts disconnected in the meantime, reconnect them from your Accounts page.
If your payment method is updated and the charge still won't go through, email support@scaledcreator.com with the email address on your account.