Return policy
At Scentech, you have the right to cancel your order within 30 days of receipt without giving a reason. After cancelling, you have another 14 days to send the product back.
You'll then receive the full order amount, including standard shipping costs, back, provided the product is returned in its original condition and packaging.
Return shipping costs are on us, unless stated otherwise.
General return terms
Returns must be complete and in original condition
Products should (if possible) be returned in their original packaging
Missing parts or clear signs of use can lead to a reduction in value or refusal of a refund
Using and testing products
Smart Aroma Diffuser
You may briefly test one diffuser to judge whether the product meets your expectations
Prolonged or intensive use (such as several days or weeks) is considered excessive and can lead to a reduction in value
Diffusers with scent residue or without packaging may be refused
ScentPods
You may remove the seal of any ScentPod, take off the cap and smell it at the opening. Smelling does not count as use.
A ScentPod you have only smelled therefore remains returnable or exchangeable.
Want to really test a scent in the diffuser? You may do so with one ScentPod, using no more than 10 ml.
ScentPods that have been used in the diffuser beyond that are not accepted.
Orders with multiple diffusers/ScentPods
You may test only one diffuser and one ScentPod in the diffuser. Smelling the other ScentPods is fine.
The remaining products must stay unused and in original condition
If more than one diffuser or multiple ScentPods have been used, we may (partially) refuse the return
Exceptions to returns
Not returnable:
ScentPods that have been used in a diffuser (except the one test ScentPod explained above). A ScentPod that has only been smelled is accepted for return.
Diffusers with clear signs of use or without original packaging
Products that are damaged or have been used carelessly
Refunds
After we receive and inspect your return, you'll get a (partial) refund within 14 days.
Has the product been used more than allowed? Then we'll apply a value reduction.
You'll be informed of this by email.
Questions?
Feel free to send a message to support@scentech.store, we're happy to help.