Want to return, exchange or upgrade something? You can arrange it yourself in a few minutes through our returns portal. Please read the return terms first, so you don't send back anything that isn't eligible. That saves effort on both sides and avoids unnecessary CO₂ emissions.
Step 1: Check the return terms
You have 30 days to decide after receiving your order.
You may briefly test one diffuser.
You may open one ScentPod and use up to 10 ml.
Any other opened or used products cannot be returned.
Returns must be complete and in original condition.
See our article "What are your return terms?" for the full explanation.
Step 2: Register your return in the returns portal
Go to getscentech.com/pages/retouren and enter your order number and email address. For each product, choose what you want: a refund, an exchange (for example a different diffuser model or another scent), an upgrade of your free diffuser, or to report a defect.
Step 3: Print the label and drop off the parcel
You'll get a return label right away (also by email). Attach it to the parcel and drop it off at a PostNL service point. Once your return has arrived at our warehouse and been checked, we process the refund or send your exchange product. You'll receive an email about it.
Prefer chat? Just ask our assistant in the chat or on WhatsApp. It can register the return for you and send the label too.