Cx MOMENTS users can use Cx MOMENTS topics to tag Support Tickets in Freshdesk or Zendesk Support. Smart Tagging is useful to:
Create Helpdesk automation by configuring Freshdesk Observer rules or Zendesk Triggers that will start when detecting the new tag applied.
Create customer list for highly targeted outbound winback, upsell or feebdack campaigns based on Cx MOMENTS granular AI tags.
When creating a new Tag, simply
Enter a tag name which will be applied to your tickets in Freshdesk/Zendesk
2. Select the Cx MOMENTS Topic that will trigger this tag. Any new ticket/chat that is classified against this topic will receive this tag in your Helpdesk.
Note 1: smart tags only apply to new tickets that come into Cx MOMENTS after the tag was set-up.
Note 2: Smart Tagging is an add-on to your current subscription. If you wish to try it before purchasing it, let us know and we will activate it for a 2 weeks free trial period.
Note 3: Smart tagging is currently only available for Freshdesk and Zendesk Support integrations. We will update this article as we continue to add more integration