Discover more with Cx Moments
By Jordan1 author10 articles
- Time Periods: pre-defined and custom
- How to delete a topic
- Find uncategorized conversations, chats or tickets.
- Merge and un-merge topics
- Select a Support metric
- Create a topic to track a customer issue
- Refine your topics to improve your results
- Sentiment analysis
- Satisfaction metrics
- Apply Smart Tags to your Helpdesk Tickets