Start with these general steps
Try these steps when ScribbleVet is slow or not responding as expected.
Refresh the app by force-closing it and opening it again, or hard refresh the website with CMD+R (Mac) or CTRL+R (Windows).
Check your internet connection.
Make sure your app is updated to the latest version.
Try again after a few minutes.
Try a different device, such as a phone, computer, or tablet. ScribbleVet supports multiple devices, so this step would show whether the issue is specific to one device.
Note stuck in “Scribbling…” mode
Notes typically complete within a couple of minutes and should never take more than 5 minutes to return. If your note is still scribbling after 5 minutes, follow the general steps above, then see Fix a Note Stuck on Scribbling… for next steps.
Microphone issues
If ScribbleVet is not picking up your headset or microphone, confirm the correct microphone is selected in your audio settings. Click the gear icon (⚙️) in the top-right corner of ScribbleVet to open the Settings page, then select Audio to test your current microphone or open your system settings. For full guidance, see Microphone use.
Billing or seat questions
Changes to billing or the number of seats on your account are handled either by the ScribbleVet support team or practice account administrators. Contact support and include the name and email address on your account to verify your access type or request assistance.
Contact support with the right details
If the issue continues after these steps, contact support at support@scribblevet.com. The more details you include, the faster the team can help.
Your device model and operating system version (eg, iOS, Android, Windows, or macOS).
Your browser type: Chrome, Safari, etc.
The steps you took before the error occurred, with screenshots if applicable.
The name and email address on your account.
Patient names and appointment dates for any affected notes.
Frequently asked questions
How long should a note take to finish scribbling?
Notes typically finish within a couple of minutes. A note should never take more than 5 minutes to return.
Does ScribbleVet work on more than one device?
Yes. You can access your account by a phone, computer, or tablet, making it easy to check whether an issue is specific to one device.
Still need help?
Contact support via live chat or email support@scribblevet.com.