With ScribbleVet's Direct Dial, your team can call clients directly from the app or desktop using your hospital's phone number. ScribbleVet automatically records both sides of the conversation and adds it to your account for scribbling. The Direct Dial feature is only available for our Unleashed plan members.
Feature Overview
By using the Direct Dialer, there is no need to share personal numbers, and there is no risk of tying up shared clinic lines. Most importantly, there is no more scrambling to summarize client callbacks at the end of the day.
Here are some other team benefits
Unlimited calls from mobile or desktop
Using your clinic's phone number, not your own
Only need to set up once for the practice
See Setting Up the Direct Dialer
Multiple users can make calls at the same time
Direct Dial helps you close the loop on client communication without adding more work. One less thing to repeat. One less thing to document. One more thing off your plate.
Start using direct dial by selecting the green Call button inside your appointment screen.
Scribble Tip: The Direct Dial feature is currently designed for making and recording outbound calls using your practice's phone number directly from ScribbleVet.
Frequently Asked Questions
Is there a way to automatically tell my clients they are being recorded?
Yes! Scribble has a feature to alert clients that the call is being recorded. Go to Settings > Practice > Phone numbers to select or deselect this option.
ScribbleTip: Always check the state regulations for recording laws. Consent information from our blog post: Recording Consent Laws Across The U.S.
What if I call out and my client does not want to be recorded?
Always ask for consent before recording. If the client says no, then you can stop the direct dialer recording by selecting the square record button. You can always dictate a note for scribbling after the call.
Help! The direct dialer will not allow me to add the practice phone number and is displaying an error.
A phone number can only be used once. If the practice number was already verified on another account, that account admin/owner will need to remove the number to free it for the practice account. Please have them go to their settings and select the 3-dot menu next to the practice number and select delete.
Can I verify multiple lines? We have various phone extensions for our practice.
A phone number can only be attached to a single practice, but you can use multiple extensions to dial out from. Add as many department or on-call phone lines as needed. Then, staff can record phone conversations using Scribble from various extensions, with the phone number on the client end showing as the practice's main line.
Can multiple doctors use the direct dialler to call out at the same time?
Absolutely- the direct dialer does not tie up the phone lines, and multiple doctors can use the call-out feature at the same time to record their callback conversations.