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🧭 How to Invite a Customer to Scrypt Mobile

This article explains how pharmacy staff can invite a customer to download and connect to the Scrypt Mobile app from within the Scrypt HQ platform.

Justin avatar
Written by Justin
Updated over 2 months ago

📋 Overview

Scrypt Mobile allows patients to manage prescriptions (pharmacy-sourced and ASL/MySL sourced), place medication orders, and communicate securely with their pharmacy.
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To enable these features, each customer must be invited and linked to your pharmacy via Scrypt HQ.

🧑‍💻 Prerequisites

  • You must have access to Scrypt HQ to view or edit the customer's profile.

  • The customer must have a valid mobile number or email address recorded in their Dispense Systems profile.

  • The pharmacy must have Scrypt Mobile enabled as part of their Scrypt subscription.

🚀 Steps to Invite a Customer

1. Open the Customer Profile

  • In Scrypt HQ

  • Use the search bar to find the customer by name, or Scan the Dispense Label barcode to find the associated customer

2. Confirm Customer Details

  • Check that the customer’s mobile number and/or email address are correct.

  • If any information is missing, update these details from the Dispense System.

  • Refresh the page

3. Send Invitation

  • Click the Invite to Scrypt Mobile button (located at the top right of the profile).

  • Choose the preferred invitation method:

    • SMS invite – sends a link via text message.

    • Email invite – sends an email invitation with the same link.

  • Review the preview message and click Send Invitation.

4. Customer Receives the Invitation

See 📝 Register with Scrypt Mobile.

  • The customer will receive a message with a secure link to download Scrypt Mobile and connect to your pharmacy.

    • The secure link will either redirect to download the app, or

    • if the app is already downloaded, the secure link will automatically open the app and insert the unique registration code to start the registration process.

  • Once they complete registration, their Scrypt Mobile profile will automatically link to your pharmacy.

✅ Verification

After the customer connects successfully:

  • The customer’s Mobile status will update to "Active” (Green) in their profile.

  • The customer can now:

🧩 Troubleshooting

Issue

Possible Cause

Solution

Customer didn’t receive the invite

Incorrect contact details

Confirm mobile/email and resend.

Invite link expired

Link valid for 14 days

Resend the invitation.

Customer account already exists (conflict 409 error)

Account already exists via another profile OR linked to another tenant

  • Attempt to log in to old account and delete the account.

  • Sign up using a different username (email or mobile)

  • Contact Scrypt Support to review or transfer the profile.

📞 Still Need Help?

💬 Live Chat: Tap the yellow button in the bottom-right of your screen


📧 Email: support@scrypt.com.au
📞 Phone: 1800 SCRYPT (72 79 78)

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