Overview
Pharmacy-level settings control how, when, and which prescription reminders are sent across all patients.
These settings are managed from:
Communication Settings → Scrypt Reminders
Reminder Types and Templates
Within Communication Settings → Scrypt Reminders, you can:
Toggle reminders on or off at a pharmacy level
Enable or disable each reminder type
Configure message templates
Set default trigger values
This means:
You can disable a reminder type globally
You do not need to update individual patient profiles
Message templates can include the merge field:
<<medicationName>>to provide context to the patient.
Reminder Send Time
You can set a specific send time for all prescription reminders.
Examples:
8:00 AM to allow same-day order processing
6:00 PM to allow patients to submit orders after work
This helps pharmacies manage workflow and order preparation more effectively.
Drug Grouping Period (Anti-Spam Buffer)
Prescription reminder settings include a drug grouping period, recorded in days.
This prevents multiple reminders of the same type being sent to the same patient within a short period.
Example:
Drug grouping value = 3 days
If a Next Repeat Due reminder is sent today, no other Next Repeat Due reminder will be sent for at least 3 days
This helps reduce message fatigue for patients with multiple medications.
What Pharmacy-Level Settings Affect
Pharmacy-level settings:
Apply to all patients using Scrypt Reminders
Act as default values for patient configuration
Override patient settings when disabled
Next Steps
Enabling Prescription Reminders for a Patient