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Enabling Prescription Reminders for a Patient

Learn how to set up automated script reminders for a patient and how the reminders are calculated to send.

Written by Justin
Updated over a month ago

Before You Start

Ensure you are familar with Scrypt Reminders automated prescription reminder service, by reading the following articles:

Before enabling Scrypt Reminders for a patient, ensure:

  • Pharmacy-level reminders are enabled

  • Patient consent has been obtained

  • The patient has:

    • Date of birth recorded

    • Mobile number recorded, or

    • (optional) Is registered in the Scrypt Mobile App

Enabling Prescription Reminders for a Patient

Step 1: Open Scrypt Reminders

  1. Open the patient profile

  2. Click the Scrypt Reminders badge

  3. A Settings modal will open to record patient consent and configure settings.

Step 2: Capture Patient Consent

  1. Confirm the patient has provided consent

  2. Check the consent statement checkbox

  3. Enter staff initials or identifying text who is recording the patient's consent

  4. Click Record Consent

The system records the timestamp automatically.

Step 3: Enable Prescription Reminders

Within the Script Reminders modal:

  • Enable Prescription Reminder Service

  • Select the preferred communication channel:

    • SMS, or

    • Scrypt Mobile App (if registered)

Step 4: Configure Reminder Settings per Medication

The medication table allows you to:

  • Enable or disable reminders per medication

  • Select which reminder types apply

  • For Next Repeat Reminders, Choose the trigger logic:

    • Repeat Interval, or

    • Days On Hand (DOH)

  • Enter the relevant number of days to customise when the reminder is sent for Next repeat reminders.

You can:

  • Select or deselect all medications

  • Configure medications individually

Notes:

  • Uncategorised medications can only use Repeat Interval logic

  • Schedule 8 medications will attempt to use Repeat Interval recored from the current prescription.

Step 5: Review Projected Messages

Within the patient profile:

  • Navigate to Communications → Projected Messages

This view shows:

  • Which medications are being evaluated

  • Which reminder types may trigger

  • A selected future date range

Important:

  • These messages are projected only

  • They are recalculated in real time

  • If a prescription is dispensed before the reminder is due, it may no longer send

Note: Projected messages are not locked in advance.

Step 6: Save Changes

Click Save to apply the configuration.

Disabling Prescription Reminders for a Patient

If a patient no longer wishes to receive reminders:

  1. Open the Script Reminders badge

  2. Uncheck Enable Prescription Reminder Service

  3. Save changes

No further reminders will be sent.

Need Help?

If reminders are not behaving as expected:

  • Check patient consent

  • Confirm date of birth and contact details

  • Review Communication Settings

  • Use Projected Messages for visibility

For further assistance, contact Scrypt Support via Intercom.

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