Overview

Scrypt Reminders is an automated prescription reminder service. It notifies patients when their medication is due, owing, overdue, or close to expiry.

Reminders are sent automatically through the patient's preferred channel:

SMS, or
Scrypt Mobile app, if the patient is registered.

The service is designed to improve medication adherence, reduce missed repeats, and minimise manual follow-up by pharmacy staff.

How Scrypt Reminders works

Scrypt Reminders uses the patient's medication details and the settings on their Scrypt profile, including:

The medication's last dispense date.
A configurable repeat frequency, which is how many days one supply lasts for the patient, for example 28 days.
A calculated Days On Hand (DOH) value, which is how many days of medication the patient has left.

The service sends a reminder automatically when a configured trigger point is reached. All reminders are evaluated dynamically at the time they are due to send.

Requirements for Scrypt Reminders to work

For prescription reminders to function correctly, all of the following are required.

1. Pharmacy reminder settings enabled	Prescription reminders must be enabled at a pharmacy level. This is controlled in Communication Settings.
2. Patient consent	The patient must consent to receive medication reminder messages. Consent is captured and timestamped within the Scrypt Reminders settings on the patient profile.
3. Patient date of birth	The patient's date of birth must be recorded in the dispense system.
4. Patient contact details	At least one of the following must be recorded: A valid mobile phone number, or Registration in the Scrypt Mobile app.

Types of prescription reminders

Prescription reminders fall into four main categories, with the Next Repeat reminder split into sub-types.

Next Repeat reminders	Next Repeat Due	Sent when a prescription still has repeats remaining. Encourages the patient to place an order.
	Medication Due, no repeats remaining	Sent when the medication is due but no repeats remain. Encourages the patient to see their doctor for a new prescription.
Script Expiring reminder	Sent when a prescription is due but has not yet been dispensed.	Sent when a prescription is due but has not yet been dispensed.
Script Owing reminder	Sent when a prescription is due but has not yet been dispensed.	Sent when a prescription is due but has not yet been dispensed.
Script Overdue reminder	Sent when a prescription is due but has not yet been dispensed.	Sent when a prescription is due but has not yet been dispensed.

Each reminder type can be enabled or disabled at both the pharmacy level and the patient level.

Next Repeat reminder trigger logic

Next Repeat reminders can run on two different logic types.

Repeat Interval	Days On Hand (DOH) based
Sends a reminder a set number of days after the last dispense date. Commonly used when DOH cannot be reliably calculated or the medication is not categorised.	Relies on the Days On Hand (DOH) value calculated for the medication. A reminder is triggered when DOH falls below the defined threshold. The medication must be categorised in the patient profile.
Example: Repeat Interval = 21 days. The reminder is sent 21 days after the medication's last dispensed date. For Schedule 8 medicines, the system attempts to use the prescription's repeat interval.	Example: Default lead time = 5 days. The reminder is sent when DOH reaches 5 days or less. This lead time is configurable at a pharmacy level and is referred to as Lead Time in Communication Settings.

Next steps

Need more help?

Contact the Scrypt support team at support@scrypt.com.au or 1800 SCRYPT (727 978).

Scrypt Reminders: prescription reminder service overview