If you have any questions or encounter problems while using FreeKassa, follow these instructions to contact support and get help.
Step 1: Go to the FreeKassa website
Open your web browser.
Enter the FreeKassa support address in the address bar (you can find it by contacting our support team via the chat on our website).
Important! You must contact support through the website. Support on Telegram does not handle these deposits.
Step 2: Select the topic “Regarding a completed payment”.
Fill in all required fields*
Be sure to provide your email address; the reply will be sent there.
Step 3: Send the receipt generated on the FK Wallet website with your request.
You can include the OrderID in your message; you can get it from our support team on the website.
Note
Registration on the website: Registration is usually not required to contact FreeKassa support. You can receive a reply at the email address you provide.
Response time: Please allow the stated amount of time for a reply. If you haven't received a response within 48 hours, try contacting support again or check the “Spam” folder in your inbox.
💡 Tip
We've prepared a useful article for you:
If you have any questions or need additional information, please don't hesitate to contact our support team.
We're always happy to help!