Welcome to Sentz! 🎉
To get the most out of Sentz, including features like Invoices, Earn, and displaying your Verification Badge, you'll need to complete Primary Verification on the app.
Don't worry, it's quick and straightforward. Here's how:
Step-by-Step Guide
Step 1: On your Homepage, scroll down to just below the Earn Rewards Program display. Tap on "Identity Verification" to get started.
Step 2: Select Your ID Type. You'll be asked to choose your preferred identification method. You can select either:
NIN (National Identification Number) or
BVN (Bank Verification Number)
Type in your ID number carefully, then tap "Continue" to proceed.
Step 3: Proceed to take a Quick Selfie. To ensure your verification is successful:
Use good lighting – Helps the system capture your features clearly
Hold your phone steady – Prevents blurry images
Remove anything covering your face – No sunglasses, face masks, or hats
Once you're ready, tap "I'm ready to get started" and follow the on-screen instructions.
Step 4: After you've submitted your selfie, give it a moment to process your ID and photo. This usually takes just a few seconds.
Step 5: Approval
Once your verification is complete, you'll see a confirmation screen:
🎉 Congratulations! You've been approved!
📹 Watch the full walkthrough here:
Troubleshooting Tips
Verification failed - Ensure your ID is clear, and matches the selfie you submit.
Selfie not accepted - Ensure you're in a well-lit space with your face fully lit and visible, facing the camera, and without any headgear, face caps, or facial coverings.
Error during submission - Check your internet connection and try again.
User already enrolled - It means you have an already verified account, duplicate accounts are not allowed on Sentz.
Still stuck? – Reach out to our support team - we're happy to help!
Frequently Asked Questions (FAQs)
Why do I need to complete Primary Verification?
Primary Verification helps us confirm your identity and unlock features like Invoices, Earn, and your Verification Badge.
How long does verification take?
Verification is usually completed within a few minutes.
Can I use a different ID if my first attempt fails?
Yes, you can try again using a different ID type if your first attempt is unsuccessful. Just make sure the ID is valid.
Is my personal information safe?
Absolutely. We take data privacy seriously.
What happens if I skip verification?
If you skip verification, you'll still be able to use basic features, but you won't have access to Invoices, Earn, or your Verification Badge. We recommend completing it to get the full Sentz experience.
I'm not Nigerian, can I still verify?
This article is for Nigerian users only. Primary Verification is currently only available for Nigerian users. If you're outside Nigeria, this feature isn't available at the moment, but we're working on expanding it to other regions soon. We'll update you when it becomes available in your country.
If you need further help with anything, please feel free to contact our Support team by clicking the button below.