If your KYC verification for Instant Bank Transfer fails, it may be due to an issue with your identification document, personal information, selfie verification, or account details.
Below are some possible reasons for the failure and the steps you can take to resolve them.
Unaccepted Identification Document or Format
Your verification may fail if you submit an identification document that is not accepted for KYC verification or provide it in an unsupported format. (Digital Copies of ID are not accepted)
What to do: Use an accepted identification document (Driver's license, International passport, NIN slip, BVN, or NIN) and submit it in the required format. Make sure the document is clear, legible, and includes all required details.
Incorrect or Suspended BVN/NIN
Your verification may fail if the Bank Verification Number (BVN) or National Identification Number (NIN) you provide is incorrect, does not match your details, or has a verification issue, such as being suspended.
What to do: Carefully review the BVN or NIN you entered and ensure the information is accurate. If your details are correct but verification still fails, contact the relevant issuing authority or our support team for help.
Email Address Does Not Match Your Sentz Account
Some verification issues may occur when you use an email address different from the one registered to your Sentz account.
What to do: Use the same email address associated with your Sentz account to complete the verification process.
What Should You Do Next?
If your Instant Bank Transfer KYC verification fails, we recommend that you:
Confirm that you are using an accepted identification document in the correct format.
Double-check that your BVN or NIN is accurate and that your details match your identification records.
Use the email address linked to your Sentz account.
Retry the verification after addressing any of the issues above.
If you have followed these steps and your verification still fails, please contact Support so we can assist you further.