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Contact Support

We’re here to help whenever you need us. For any questions, troubleshooting, or guidance, you can reach our support team directly at: support@getsequence.io

Written by Ari Schlacht
Updated over 4 months ago

When to Contact Support

  • If you run into a technical issue in the app

  • If something looks off with your accounts or balances

  • If you need help that isn’t covered in the Knowledge Base

  • If you have an urgent question that can’t wait for an Expert Call


What to Expect

  • Our team monitors support requests closely and responds as quickly as possible

  • You’ll always hear back from a real human (no bots or canned responses)

  • We’ll work with you until the issue is resolved

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