My balance is incorrect!
My balance is incorrect!
Click into the account and select “Refresh all account balances.”
This will update balances across all of your accounts.
Also, it’s important to note that pending balances & transfers may not be visible in real-time!
Still not seeing the correct number? Reach out to us at support@getsequence.io and we’ll help.
My account disconnected — what does that mean?
My account disconnected — what does that mean?
It means Sequence couldn’t refresh your balance or transaction data.
In most cases, you can still send transfers to the account, but:
We won’t pull money out of a disconnected external account.
Any rules that depend on that account’s balance won’t run until you reconnect.
You should click on the account, and choose to reconnect in the top right panel
Check out the Account Disconnections guide for more detail.
Why do accounts disconnect?
Why do accounts disconnect?
Common reasons include:
Credit unions with weaker online banking integrations
Expired credentials after a password reset or MFA update
Temporary provider issues (Plaid, Finicity, Method, Spinwheel)
Missing or incorrect beneficiary info
Most disconnections are solved by simply reconnecting the account.
I can’t connect my account at all — what should I do?
I can’t connect my account at all — what should I do?
If you’re having trouble getting an account connected for the first time:
Double-check your login credentials for online banking
Confirm your institution is supported by our data providers
Try another provider (Plaid vs. Finicity) if given the option
If all else fails, connect the account as a Destination Account (manual).
This lets you still push funds into it using the account’s routing and account numbers.
For step-by-step guidance, see our Account Connection Troubleshooting guide.
Still have questions?
We’re here to help — just email us at support@getsequence.io and our team will get back to you quickly.