Our Network feature helps your clinic build lasting relationships with trusted relief veterinarians while saving money and reducing staffing stress. It's designed to simplify many aspects of managing your relief vets — from adding and tracking your vets, to scheduling shifts, handling payments, and gaining insights on profitability — all in one platform.
Whether you're covering last-minute gaps or planning months in advance, the Network allows you to manage your in-network vets efficiently while keeping access to the broader Serenity Vet relief network when needed.
Getting started is simple: add your first relief vet, explore your Network page, and start booking directly. You can scale your network as your clinic grows and always stay in control of your staffing.
Benefits for your clinic
By building and managing your own network of relief vets, your clinic can:
Reduce or remove service fees on shifts with your in-network vets. Vets you add to Serenity yourself have no service fees on their shifts at all, and vets who first applied to one of your shifts drop to 0% after 5 finalized shifts with your clinic.
Add and manage your trusted relief vets directly within Serenity Vet.
Access automatic invoicing — no more manual calculations or spreadsheets.
Process payments quickly with integrated tools for fast vet payouts.
Gain profitability insights to make data-driven staffing decisions using our profitability calculator.
Pay only for the vets you keep — each vet is a $50/month seat, with no plans or tiers to choose between.
Simplify scheduling and network management in one platform.
Reduce last-minute staffing stress by maintaining a reliable pool of familiar vets.
If none of your in-network vets are available for a shift, the Serenity Vet network is available to fill it, though the standard 20% service fee will apply.
How do I add veterinarians to my network?
You can add a vet to your clinic's network in three ways. Each one sends the vet an availability-sharing request — an email asking them to share their availability with your clinic — and adds a $50/month seat to your subscription.
From your Dashboard or Network page:
Click the Add Vet button in the top-right corner of the page.
In the Build Your Clinic Network window, enter one or more email addresses to add several vets at once.
Confirm to add them — you'll see how many seats you're adding and what they'll add to your monthly bill before anything is charged.
From a shift sidebar: when a vet applies to one of your shifts, open the shift, find them in the sidebar, and click Add to network next to their name. This is the quickest way to keep working with a vet who's already applied to you, and it's also where their service fee discount begins — adding them cuts their service fee by 50% straight away, and it drops to 0% after 5 finalized shifts with your clinic.
From a request a veterinarian sent you: when a vet asks to share their availability with your clinic, their request waits in the Invites section of your Network page. Clicking Accept on their card adds them to your network.
How do I accept or decline a request from a veterinarian?
Veterinarians can start the conversation too. When a vet wants to share their availability with your clinic and receive personal shift requests from you, they can send your clinic a request — it's the same availability sharing, just started from their side.
You'll find these requests in the Invites section of your Network page.
From the email – Click the Accept Invitation button in the email. It takes you to your Network page, where the vet's invitation card is waiting. If you're not logged in, sign in first, and then you'll be taken to the Network page with a pending invitation displayed.
From the Network page – Go to your Network page and open the Invites section. Each card displays the vet's information and includes Accept and Decline options.
Clicking Accept adds the vet to your network and starts their $50/month seat. Opening the email never adds a vet on its own.
Because the vet asked to share with you, they're sharing their availability from the moment you accept — you'll see their availability on the Schedule page and can send them direct shift requests right away.
Declining costs nothing — no seat is started and no association is created.
A notification marker appears on the Network sidebar menu icon whenever requests are pending, so you never miss one.
How much does the Network cost?
Each vet in your network is a $50/month seat, including your first. There are no tiers and no seat limits — your monthly total is simply the number of vets in your network times $50.
If you keep no vets in your network, there's no monthly charge. You'll pay the standard 20% service fee on shifts booked through the wider Serenity Vet network.
You can add or remove vets at any time from your Network page, and your monthly total changes with them.
How do service fees work for my in-network vets?
Service fees are charged on shifts, and they're separate from your $50/month per-vet subscription. Which fee applies depends on how your relationship with the vet began.
Vets you added to Serenity yourself — whether they already had an account or not — have no service fees on their shifts from the very first booking.
Vets who first applied to one of your shifts through Serenity start with their service fees reduced by 50%, and drop to 0% after 5 finalized shifts with your clinic. You can track their progress with the indicator next to their name on your Network page and on the Add a Shift form.
Vets who aren't in your network are booked at the standard 20% service fee.
Important notes:
Only finalized shifts count toward the 5. A completed shift that hasn't been finalized yet won't advance a vet's progress. For details, see How do I finalize a completed shift?
Only shifts finalized after you add the vet count. Shifts you completed together beforehand don't count toward their conversion.
Reaching 0% removes service fees on that vet's shifts. Your $50/month seat for them continues as usual.
How do I manage my subscription?
To view or update your Serenity Vet subscription:
Go to Settings in your clinic account.
Click on Billing.
Select the Subscription tab.
From this page, you can:
See your monthly total.
See how many seats you're using.
View the next billing date.
Jump to your Network page using the Manage your network link. Because your subscription is $50 per vet, you change what you pay by adding or removing vets there.
How do I manage my network?
The Network page is your clinic's central hub for viewing and managing all veterinarians in your network.
Network tabs
All – Displays every veterinarian in your network.
Shared – Vets who are sharing their availability with you. These are the vets you can see on your calendar and send direct shift requests to.
Not-Shared – Vets who aren't sharing their availability with you, either because they declined your request or turned sharing off later. They stay in your network and can start sharing again at any time.
Pending – Vets who haven't responded to your availability sharing request yet.
Deleted – Vets you've removed.
Veterinarian details
For each veterinarian, the following information is displayed:
Name (or email if not yet registered)
Availability sharing – Shared, Not-Shared, or Pending
Conversion – their progress toward 0% service fees
Date added
Actions you can take
Pending or Not-Shared vets: Click Resend availability request to ask them again.
Any vet in your network: Click Remove to remove them from your network.
Removed vets: Click Restore to bring them back.
Please note that every vet in your network holds a $50/month seat, including vets showing as Pending or Not-Shared.
How do I remove a vet from my network?
Go to your Network page and click Remove on the vet's row. You'll be asked to confirm and to tell us briefly why you're removing them.
Before you remove a vet who first applied to one of your shifts: removing them resets their service fee progress. If you add them back later, their 5-shift count starts again from zero — even if they had already worked their way to 0%.
Vets you added to Serenity yourself have no service fee progress to lose, since they're at 0% on their shifts from the start.
How do I cancel my subscription?
Your subscription is billed per vet, so you cancel it by removing your vets from your Network page. You'll need to remove each vet individually — there's no single button that clears your whole network at once.
Once your network is empty, there's no monthly charge and you'll pay only the standard 20% service fee on shifts booked through the wider Serenity Vet network.
You'll find the Cancel subscription option on your Subscription page, which will point you to your Network page.
If you have questions or need assistance, our team is here to help. Click the messenger button in the bottom-right corner of the screen to contact us.