Can't find a Pre-approval in the Claim?

You've submitted a Pre-approval, but where is it now that you're making a Claim?

When making a Claim, you're able to select the relevant Pre-approval from the list.

If you can't see your Pre-approval in the list, it could be for a couple of reasons:

Your Pre-approval is not yet approved
Pre-approvals can take up to 24 hour to be reviewed. In this case, we do ask for your patience as your Pre-approval goes through the review process. When it has been approved, it will appear within the list to select in your Claim.
You've exceeded the number of times your Pre-approval can be used
When you submitted your Pre-approval request, you will have entered the number of Claims your Pre-approval would apply to. If you have exceeded the number of Claims applying to a Pre-approval, the Pre-approval will no longer appear as an option.

You will be required to submit another Pre-approval request for this marketing initiative.

#preapproval #preapprovals