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Can’t Find Your Pre-Approval While Making a Claim? Here’s What to Do

Stuck in the Claims process and wondering why your Pre-approval isn’t showing up? Let’s troubleshoot!

Sesimi Editorial avatar
Written by Sesimi Editorial
Updated over a week ago

When you’re ready to submit a Claim, you’ll usually see your relevant Pre-approval in the dropdown list. If it’s missing, here are the top reasons why—and how to resolve it.

Possible Reasons Your Pre-Approval Isn’t Showing

  1. Pre-approval Still Under Review

    • Pre-approvals can take up to 24 hours for review. If you don’t see it yet, it may still be in progress. We appreciate your patience! Once approved, it will automatically appear in the list for your Claim.

  2. Pre-approval Usage Limit Reached

    • When you submitted your Pre-approval request, you specified the number of Claims it would cover. If that limit has been reached, the Pre-approval won’t show as an option. In this case, you’ll need to submit a new Pre-approval request for additional Claims related to this initiative.

By following these tips, you’ll ensure your Claim process goes smoothly and avoid unnecessary delays.


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