Payments typically reflect immediately. If your payment hasn’t reflected on the app, please follow these troubleshooting steps:
Online Payments
Card payments & E-wallets: Check payment status with your bank or the digital payment service provider to verify the status of your payment. Payments may sometimes be withheld for a few hours before processing.
Cash Payments:
Verify the payment code: Ensure you entered the correct payment code when processing your payment.
Dispute incorrect payments: If you accidentally processed a payment for the wrong account, contact the payment gateway to submit a dispute.
Good to know:
You will always receive a confirmation SMS for every processed payment.