In this article:
Cancellation Process
We know things come up. If you are considering canceling your account we ask that you reach out to our support team. If you have unanswered questions that may solve any issues you're facing. We're here to help!
If you still would like to cancel your Shaker account, please send a formal request for cancellation to support@shaker.io
Cancellation Policies
Below you will find a list of the cancelation policies as outlined in your contract agreement.
Monthly Subscriptions - Cancellation requires 24-hour notice in advance of your scheduled monthly renewal date.
You will maintain access to Shaker through the date that your next payment would be due.
Annual Subscriptions - Cancelation requires 30 days notice in advance of your scheduled annual renewal date.
Early termination of annual subscriptions will result in a cancellation fee equal to two months at your current subscription rate and conversion back to the costs associated with a monthly plan. Any remaining balance after the monthly conversion and 2-month cancellation fee will be refunded.
Onboarding service fees are non-refundable.
What happens when I cancel?
Once your account is closed, your data will be stored for up to 6 months, unless you have requested account deletion. You are welcome to restart your Shaker account at any time If it's within 6 months you can expect your account to be the same as you left it.
All SMS numbers will be immediately deactivated and client messaging will cease.
You are welcome to restart your Shaker account at any time.