Verify your ID

Why you'd need to verify your ID, and what documents you may need to verify your ID.

Sharesies Help avatar
Written by Sharesies Help
Updated today

Why you’d need to verify your ID

Verifying your ID is part of our anti-money laundering requirements, so that we know who is using Sharesies, and can help us protect you, our other customers, our business, and the community.

What you may need to verify your ID

  • a valid Australian passport

  • a valid Australian driver licence OR

  • a valid Medicare card.

You will often need to provide a different ID than the one you used to sign up to Sharesies.

To verify your ID, Sharesies uses Cloudcheck—an electronic identity verification tool from our trusted third-party provider, Verifi. It captures the image of your face and ID, then passes them onto Sharesies for safe-keeping. The images are automatically deleted from Verifi’s systems after 7 days. Read Verifi’s Data Retention Policy.

Sharesies securely stores your ID info solely for the purpose of verifying your identity as per our Privacy Policy.

How long it will take to verify your ID

You’ll have 14 calendar days to verify your ID. Once you submit your ID for review, it can take up to two working days to verify.

If you don’t verify your ID after 14 calendar days

Your account will be frozen. You’ll still be able to view your Sharesies Portfolio and access your account settings, but you won’t be able to top up, buy and sell investments, or withdraw.

If your account is frozen, message the team at help@sharesies.com.au.

I’ve failed ID verification

No stress—if this happens, we’ll get in touch via email and let you know what steps you need to take next.

Did this answer your question?