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Missing round-ups
Missing round-ups

Learn why your round-ups tally or top up may be delayed

Ruby Gardner avatar
Written by Ruby Gardner
Updated over a year ago

Your round-ups tally

Only when your transactions have been fully processed by your bank will they contribute to your round-ups tally. The tally updates first thing in the morning on a daily basis, so that you can check your progress towards the amount you have set.

Your round-ups top up

Your round-ups top up is processed within two business days after your tally amount is reached. You’ll see this in your transaction history, as well as in the Wallet. A message will appear under your tally to let you know you have reached your goal and that your money is being transferred, your tally will then reset.

For example, if you’ve chosen the $25 round-ups tally, your $25 worth of round-ups won’t hit your Wallet until one or two business days after your tally ticks over the $25 mark.

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