I am having trouble linking my Airpoints™ account to my Sharesies account. What should I do?
Airpoints™ number - check again if this is correct and retry. You can find your Airpoints number in your Air NZ app when logged in (on 'Airpoints' tab) or at the top of a recent email communication from Airpoints.
surname - check your name and retry. It should match the name on your Airpoints profile, excluding any special characters like a hyphen (-) or apostrophe (').
The Airpoints Dollars™ I earned with Sharesies aren't showing in my Airpoints account yet. What should I do?
You can start earning Airpoints as soon as your Airpoints number is added. However, these won’t be visible in your Airpoints account until April 2025. Airpoints Dollars earned in February and March 2025 will be issued in April 2025—and from April 2025 onwards, they’ll be issued the month after they’re earned.
Airpoints Dollars earned with Sharesies are not awarded right away - you will receive them in the month after the points were earned.
For example, if you earned 5 Airpoints Dollars with Sharesies (deposits or insurance) on 5 March 2025, these points will show in your Airpoints account in April 2025.
You can view any Airpoint Dollars earned on the Air New Zealand website or in the Air NZ app.
Eligibility and terms and conditions apply.