To meet compliance standards and fulfil our obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009, every Sharesies investor must answer three multiple-choice questions about how and why they plan to invest.
This is called ‘Nature and Purpose’, and it is a requirement by law for financial institutions like Sharesies to collect this information.
The questions are:
How frequently do you invest?
How much do you invest each year?
What are your main reasons for investing with Sharesies?
If we don’t receive answers to these questions, legally, we must close your account. We’ll generally give you notice under our T&Cs; during which time you will be able to complete the questions and avoid account closure.
If we don’t hear from you and you have money or investments held in your Wallet at the closure deadline, the following process will take place under our T&Cs:
Investments held will be sold at the market rate at the time of sale
any foreign currency will be converted at the exchange rate at the time
all remaining money, minus applicable fees, will be held for you.
To check if you have a remaining balance and have your money returned, here’s what to do next
Open the pink chat bubble at the bottom right of this page and send us a message
you’ll be connected with an Investor Care team member who’ll get some details from you and arrange for your money to be returned.
If we don’t hear from you?
We’ll continue to hold your money under the IRD’s Holding unclaimed money policy. After five years, we will pass the balance held in your account to the IRD.
Once closed, an account with us cannot be reopened. You can, however, create a new one by signing up via https://app.sharesies.com/.