š”ļø Keeping Your sheepCRM Account Secure ā A Reminder for All Customers
Weāre sharing a friendly reminder about account security following a number of recent incidents where customers have experienced security breaches. While these issues were NOT related to sheepCRM, our team was happy to step in with guidance and support. Each incident has cost these organisations time, money and impact to their customers (thankfully not seriously), but could have been avoided if the recommendations below had been followed.
Itās a timely reminder that security is a shared responsibility. At sheepCRM, we maintain robust systems and processes to keep your data safe. But itās just as important that your team follows best practices when using sheepCRM and managing your wider digital environment (websites, servers, 3rd party software, etcā¦).
ā What Weāre Doing
We take your security seriously. Our infrastructure and policies follow best practices to keep your data protected. For example:
sheepCRM account passwords are hashed. Our own staff canāt even view them. If you lose your password, it canāt be retrievedāit must be reset.
All information is transferred securely using 256-bit HTTPS, just like online banking applications. The database storage and backups are encrypted at rest.
Learn more about our security practices here:
š What You Can Do
Here are some key steps to help strengthen your organisationās security:
Use strong, unique passwords and update them regularly
Instruct your team to use two-factor authentication (2FA) - (requires mobile phone to receive the codes) - User Instructions here
Ensure your user / staff leaving process includes removal of user permissions or deleted user accounts
Avoid user accounts being shared by multiple people
Have clear policies and user steps for accessing and logging out of systems
Be alert to phishing emails and suspicious login attempts
Regular reviews and proactive habits go a long way in protecting your data.
āļø Immediate actions recommended
Review CRM user access regularly and remove outdated accounts.
š¬ Got Questions or Concerns?
If youād like help reviewing your CRM setup or have any security concerns, our team is here to help. You can contact us any time at support@sheepcrm.com.
If you believe your account may have been compromised please change your password immediately and notify us at security@sheepcrm.com.
Thanks for helping keep your flock secure!
ā The sheepCRM Team