Either you or your tutor can set up a booking, and it's just down to the other side to accept it. If you want to know how to book a lesson, visit this help article. If you have received one, keep reading!

Once your tutor has sent over a booking request, you'll be notified by email and you can see it appear in your conversation on the Messages page.

From here, all you need to do is go to your Bookings page to accept it. Use the 'Manage Bookings' dropdown and select 'Your Bookings' to see all of your introductions and lessons in chronological order.

Here, you'll be able to see that the booking request is pending your approval:

Double-check the details shown, and click the blue 'Confirm' button to go to the next step.

You'll then be asked to select or add a payment method, and accept the booking. Once you've accepted it, it's ready to go!

You'll be emailed 10 minutes before each lesson with a link to join the classroom, or just head to your Bookings page, where you can see the session in progress. Click the blue 'Launch' button to enter the Sherpa classroom!

Please note, you are only charged for each session 24 hours before it starts, and you can refund for free up to 12 hours before. A late cancellation will incur a 50% charge.